Providing Excellent Move Ins and Move Outs Will Leave Your Matthews Tenants at Ease

Moving in and out of a property is stressful for both tenants and landlords. It doesn’t have to be full of headaches and hassles if you’re prepared, however. When you can provide a consistent and documented move-in and move-out process for your Matthews & Charlotte tenants, it will be better for all parties involved.

We have some tips on how we handle these things at RE/MAX Gold, and we’re sharing some advice with you today.

Make Your Property Move-In Ready

First, you have to provide a great home for your tenants. Make sure everything is working, safe, and habitable. Any last-minute repairs must be made, and the home should be professionally cleaned. Check the landscaping and make sure the walkway and front door area is free of sticks, leaves, and debris. If you’re renting out a multi-family home, make sure tenants know where to park and how to get into the building.

Communication is Essential Throughout the Process

The most important thing you can do is to communicate openly and consistently with your tenants. You don’t want to collect the security deposit, hand over the keys, and then leave them alone to figure everything out.

Get together to go over the lease agreement in person. It’s easy enough to sign all the documents you need to sign online, but you want to know if your tenants have any questions about the lease agreement. You also want to make sure they understand their responsibilities and your expectations. This will avoid disputes and conflicts in the future.

Provide a bit of an orientation to the property. You can do this by giving the tenants a tour of their new home or by providing a handbook or an online link that gives them all the information they need. It’s helpful for them to know where the water and gas shut-off valves are in case there’s an emergency. Lay out the guidelines for air filter changes and explain any keys or remotes that come with the property. You want them to know where the nearest hospital and fire departments are, and how to get in touch with you if there is an emergency at the property.

When tenants are preparing to move out, communicate about what they’ll need to do to get their security deposits back. Remind them that the lease requires a professional carpet cleaning or other necessities.

Document the Condition of the Property

Document the Condition of the PropertyAt both the move-in and move-out stages, you’re going to need to conduct a thorough inspection of the property. The idea is to document the condition of the home before the tenants moved in and after they lived there. This will help you determine if there is any damage that needs to be paid for out of their security deposit at the end of the lease term.

For the move-in inspection, take lots of pictures and notes. Make sure your tenants have an opportunity to conduct their own inspection and add any observations to the move-in report. After the move-out, do a similar inspection and compare the condition of the property to what it looked like before the tenancy. If there are any security deposit deductions, itemize them in detail so your tenants know why you’re keeping some of their deposit.

These are just a few of the things you can do to make your tenants feel comfortable moving into your rental home. If you have any questions or need any help with Matthews property management, please contact us at RE/MAX Gold.

Photo of Wess CasonWess Cason, Owner/Broker

Wess Cason has over 30 years of residential real estate experience to include property management and associated repair projects. His maintenance team is now expanding their repair & renovation scope beyond property management services to our neighborhood community. We are local and own our offices located in Matthews. We service where we live.

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Photo of Jonathan CasonJonathan Cason, Director of Operations

Jonathan Cason is our Director of Operations. Jonathan brings 20 years+ of top-notch customer service experience to the table that includes mortgage lending, property management, and real estate. He is excited about bringing such a well diverse team to the SE Charlotte area and to your homes!

During his personal time, Jonathan enjoys spending time with his beautiful wife and spending as much time as he can outdoors hiking, fishing, and golfing.

Laura Suitor, Team CoordinatorPhoto of Laura Suitor

Laura Suitor is our Office Manager and serves as the Team Coordinator for Handyman Matters of South Charlotte. She is well experienced in residential needs having coordinated the repairs for 160 rental homes in the Charlotte market.

Photo of Bethany MartinBethany Martin, Team Coordinator

Bethany Martin comes to the RE/MAX Gold team with over 10 years of Property Management experience. Bethany is always committed to providing the very best in service and professionalism to all of Wess Cason’s clients!

When she is not at work, greeting everyone with a warm smile, she enjoys spending time with her husband and 4 children, taking day trips to the mountains and attending as many concerts as she can!

Photo of Jason SuitorJason Suitor, Maintenance Operations Manager

Jason Suitor is our Lead Craftsman and has a wide variety of maintenance skills. From tile work, luxury vinyl flooring, drywall work to faucets, fans and disposals, Jason has done it all. With over 10 years of experience, Jason consistently gets 5 Star Reviews for his work

Photo of Alyssa Cason TobinAlyssa Cason Tobin, MBA

Director of Marketing

Alyssa heads the marketing department , bringing over 10 years of experience across a variety of channels. Focused on building and growing RE/MAX Gold, Alyssa ensures that all marketing, advertising and branding activities are on message and bring value to those in our area.  Being the daughter of the owner, Alyssa considers herself truly blessed to work with family every day in this new business adventure.

On her off time, Alyssa enjoys spending time with her wonderful husband, two beautiful children, family outings, shopping and traveling when she can!