7 Ways to Keep Your Charlotte Area Residents Happy

Too many landlords think of their tenants as adversaries. The residents you place in your property are actually your customers. They’re paying rent and they’re helping you take care of your home. Keeping them happy is important, especially since tenant retention is a great way to earn more on your rental property.

We work with owners and tenants in Matthews and throughout the Charlotte market. Today, we’re sharing seven easy ways to keep those tenants happy.

Provide a Welcome Gift at Move-In

Who doesn’t love a little present?

Give your tenants a gift when they move in. This will welcome them to their new home and to their relationship with you. It sets a nice tone. The gift doesn’t have to be elaborate; a pretty candle or some flowers or a basket with gourmet foods and little luxuries will go a long way.

Be Clear about Expectations and Responsibilities

At the beginning of the lease period, talk to your tenants about what you expect. Review the lease together and ask if they have any questions. Your residents need to know how they should pay rent and what they’re responsible for in terms of maintenance and landscaping. All that information is hopefully in the lease, but if you talk about it, you can reinforce those things and demonstrate your willingness to communicate.

Thank Them for Paying Rent on Time

It might seem silly to thank your tenants for doing what you expect them to do every month. But, you’d be surprised to know how many tenants actually pay rent late or make things difficult when landlords try to collect rent. Send a brief text that thanks your tenants for the rental payment every time you receive it. This lets them know it’s been paid and it shows them you’re a generally kind and grateful person. Tenants appreciate that.

Respond Promptly to Maintenance

Responding to repair needs with a sense of urgency keeps tenants happy. It also protects the condition of your property. Don’t make promises that you have no intention of keeping. If you say you’re going to fix something, fix it. You’ll want to make sure you use licensed, insured vendors who will communicate well with your tenants. Check in with them to make sure the work was done properly and don’t try to avoid making repairs. It makes you look like you don’t care about their needs or the property that you own.

This is easy for us because we have a sister company that provides maintenance quickly and affordably. Ace Handyman Services ensures your tenants are never waiting for repairs or frustrated with low quality work.

Check In from Time to Time

Tenants shouldn’t only hear from you when the rent is late. Give them a call or send them a message from time to time and ask if there’s anything they need. Make sure they’re okay after a dramatic weather event and share local information or tips that they might find helpful. These things will go a long way towards delivering a positive rental experience.

Respect Their Privacy and Space

You don’t want to be that landlord who shows up every month asking to take a look around.

Your tenants want to be left alone to enjoy the privacy and quiet of their home. While conducting an inspection during the course of the tenancy is reasonable, schedule it well in advance. Don’t be a pest.

Be Reasonable with Rental Increases

Be Reasonable with Rental IncreasesWhen you have a tenant who is performing well and paying rent and taking care of the home, you want to keep that tenant. Most tenants expect a modest increase when the lease renews, but don’t go crazy. Raising the rent 10 or 15 percent is a good way to turn a happy tenant into an unhappy tenant.

These are just seven of the ways we manage our tenant relationships and keep our residents happy. If you’d like some help managing your Charlotte area rental property, please contact us at RE/MAX Gold. We can answer all your questions about property management in Matthews, Charlotte, and the surrounding counties of Mecklenburg, Union, Cabarrus, and Gastonia.

Photo of Wess CasonWess Cason, Owner/Broker

Wess Cason has over 30 years of residential real estate experience to include property management and associated repair projects. His maintenance team is now expanding their repair & renovation scope beyond property management services to our neighborhood community. We are local and own our offices located in Matthews. We service where we live.

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Photo of Jonathan CasonJonathan Cason, Director of Operations

Jonathan Cason is our Director of Operations. Jonathan brings 20 years+ of top-notch customer service experience to the table that includes mortgage lending, property management, and real estate. He is excited about bringing such a well diverse team to the SE Charlotte area and to your homes!

During his personal time, Jonathan enjoys spending time with his beautiful wife and spending as much time as he can outdoors hiking, fishing, and golfing.

Laura Suitor, Team CoordinatorPhoto of Laura Suitor

Laura Suitor is our Office Manager and serves as the Team Coordinator for Handyman Matters of South Charlotte. She is well experienced in residential needs having coordinated the repairs for 160 rental homes in the Charlotte market.

Photo of Bethany MartinBethany Martin, Team Coordinator

Bethany Martin comes to the RE/MAX Gold team with over 10 years of Property Management experience. Bethany is always committed to providing the very best in service and professionalism to all of Wess Cason’s clients!

When she is not at work, greeting everyone with a warm smile, she enjoys spending time with her husband and 4 children, taking day trips to the mountains and attending as many concerts as she can!

Photo of Jason SuitorJason Suitor, Maintenance Operations Manager

Jason Suitor is our Lead Craftsman and has a wide variety of maintenance skills. From tile work, luxury vinyl flooring, drywall work to faucets, fans and disposals, Jason has done it all. With over 10 years of experience, Jason consistently gets 5 Star Reviews for his work

Photo of Alyssa Cason TobinAlyssa Cason Tobin, MBA

Director of Marketing

Alyssa heads the marketing department , bringing over 10 years of experience across a variety of channels. Focused on building and growing RE/MAX Gold, Alyssa ensures that all marketing, advertising and branding activities are on message and bring value to those in our area.  Being the daughter of the owner, Alyssa considers herself truly blessed to work with family every day in this new business adventure.

On her off time, Alyssa enjoys spending time with her wonderful husband, two beautiful children, family outings, shopping and traveling when she can!